Online Reviews Can
Make or Break Your Business!
Over the last few years, online reviews have become a non-negotiable part of every local business owner and marketer’s arsenal. The volume of review sites has grown significantly, as has the rate at which consumers are writing and referencing reviews. If you’re a local owner and you don’t have an online review generation system yet, you are most likely falling behind your competition.
The good news is that customer reviews are pretty easy to get once you get into the groove of how to ask for them by using a review management system like Reviewzi.
There is a lot of material and conversations online about the importance of online reviews. You want to have more of them – you want to have more and better reviews, but you can’t do it by yourself.
You need a way to get your staff involved?
Your employees are the front line of your business. They are the face of your business and are in day to day interactions with your customers and should be the focal point for your review generation efforts. That is why it’s crucial that they are a part of your review building strategy. Get them involved and see your reviews grow in velocity and quality with Reviewzi.
Imagine this scenario in your business and how it could change your daily culture-at the end of the transaction your employee will then say something like “well we really appreciate you coming in and we want to send you a reward for joining us today.” “Would you like that reward by email or text?”
At this point, the customer is sent a “reward coupon” for their next visit (a bounce-back) and inside of that communication we ask for a review. We then manage the review placement whether positive or negative and to what platform we need the reviews the most whether its’ Google, Facebook, Yelp, TripAdvisor, etc.
Using the Reviewzi “gamification feature” you will know which of your staff sent the reward to each customer and our leaderboard feature let’s all know who is leading in the campaign for rewards.
Our “Listen” feature looks for all reviews online for your restaurant and puts them in one central location for you to see how you are doing online with your review generation efforts.
The best resjult from using Reviewzi is
The culture change occurs as we are able to get and continue employee “buy in” by rewarding them for participating because with Reviewzi- you can now track and then compensate who in your business is proudly participating in the “reviews culture” of your business. They now know where they work cares about what its customers think and are willing to compensate them as an employee for buying into this culture- developing pride, camaraderie and satisfied workers.
You will see the culture change start and grow as the customer is welcomed with a smile when they arrive, to helpful staff available and willing, all the way to customers getting rewarded for coming in!
Each employee of a business that has built their “review culture” KNOWS what the expectations are and are rewarded for providing superior customer service for your customers- and are proud to be part of the team.